Legal Notices and Privacy Policy

Website owner:

The website https://vivacqua.ch/ is the property of the company 

VIVACQUA SUISSE SA
CH-660.1.100.011-2

 

Website host:

Infomaniak Network SA

Praille Avenue, 26

CH- 1227 Carouge

 

Website content and intellectual property:

All content on this website and each element comprising it (illustrations, photographs, logos, and trademarks, etc.) are the exclusive property of VIVACQUA SUISSE SA and may not be used and/or reproduced in any form or medium whatsoever without prior written consent.

The VIVACQUA SUISSE SA trademark is registered with the Swiss Federal Institute of Intellectual Property.

 

Website development:

BB® Switzerland, based in Geneva, developed and produced this entire website (design, technical animation, and development).

 

 

 

Privacy Policy

In this privacy policy, the terms "we," "us," and "our" refer to VIVACQUA SUISSE SA, and the terms "you" and "your" refer to users of the website and our customers.

VIVACQUA SUISSE SA undertakes to process all personal data entered via this website in accordance with the applicable data protection legislation.

1. Data controller

The data controller is VIVACQUA SUISSE SA, Chemin de Valérie 83B, 1292 Chambésy.

If you have any questions about data protection or wish to exercise your rights, you can contact us by email at info@vivacqua.ch or by post at the above address.

2. Personal data collected and purpose of processing

Personal data is any information relating to an identified or identifiable natural person.

The personal data we collect is transmitted automatically through your use of the website or by you.

1. Personal data transmitted automatically through the use of the website

We collect information related to your browsing, such as:

• the network and the Internet service provider
• device and browser identifiers
• the operating system
• the IP address
• geolocation data
• the date and time of the request sent to the server
• the data necessary to prevent the risk of attacks on our computer system.

This personal data is used:

• to enable the display and proper functioning of our website and to ensure system security
• for statistical purposes
• to improve the quality of our services and tailor them to our customers' interests and target potential advertising.

 

1. Personal data provided by the user

We collect and process personal data that you voluntarily provide to us via the online form or application linked to the website, via our email address, by telephone, or by other means.

This data includes your first and last name, date of birth, address, telephone number, email address, and bank account information.

This personal data is used for:

• conclude and execute the contract
• ensure, maintain, guarantee, and improve the services and information offered
• communicate with you and provide you with information that is as personalized as possible
• offer new services and information, providing you with personalized services and information based on your profile that may be of interest to you
• sending newsletters
• comply with our legal obligations
• design and manage our internal processes
• preserve, defend, exercise, or establish our rights
• for other legitimate purposes, if such processing arises from the circumstances or was specified at the time of collection.

 

 

3. Legal basis for processing

The processing of your personal data is based on the contract we enter into with you, your consent, your instructions, our legitimate interests, and the applicable legal bases.

4. Retention of personal data

We store the personal data we collect on our servers based in Petit-Lancy (Geneva, Switzerland) with backup copies on our servers based in Zurich (Switzerland), through Amazon Web Services Inc. (AWS).

We retain your personal data for as long as necessary to fulfill our contractual and legal obligations, as well as for the purposes of processing set out above.

5. Transfer of personal data

VIVACQUA SUISSE SA takes the necessary measures to ensure that only our authorized personnel and our assistants have access to your personal data in order to achieve the purposes for which it was collected.

In accordance with the purposes and legal bases of the processing set out above, we may transfer your personal data to the following categories of recipients:

• our subcontractors
• our partners, suppliers, and other business partners
• courts, mediation bodies, law enforcement authorities, supervisory bodies, lawyers, and any other party involved in legal proceedings, when required by law or necessary to establish, exercise, or defend legal rights or claims.

When we transfer data to countries without adequate protection, we use appropriate safeguards such as EU standard contractual clauses, binding corporate rules, or your explicit consent.

6. Our service partners

We may use the following third-party service providers to process your data in accordance with the purposes set out:

 

• Google LLC: we use the following tools as external applications integrated into our website, in particular for statistical, marketing, and performance purposes and to prevent abuse: Google Analytics, Google reCAPTCHA, Google Ads, Google Maps, Google Business Profile, Google Tags. See their privacy policy (https://policies.google.com/terms?hl=fr#toc-withdrawal-form).

 

7. Cookies
8. What is a cookie?

Cookies are generally small text files stored on the device from the website visited and are used to record certain browsing interactions by storing data that can be updated and retrieved. These files are stored on the user's computer and contain anonymous data that is not harmful to your computer.

They are used to remember user preferences, such as the selected language, access data, or page customization.

Cookies can also be used to record anonymous information about how a visitor uses a website.

1. Why do we use cookies?

We use cookie technology to:

• ensure the proper functioning of our website.
• improve your browsing experience by remembering your preferences.
• analyze the use of our website and improve its content.
• display advertisements that are relevant to you.

1. What are the different types of cookies used on this website?

• Session Cookies:Session cookies are temporary and are deleted from your device once you close your browser. They are used to temporarily store information, such as your shopping cart on an e-commerce site, while you browse the site.
• Persistent Cookies:Unlike session cookies, persistent cookies remain on your device even after you close your browser. They are used to store information such as your website preferences or username, making your next visit to the site easier.
• First-party cookies (or internal cookies):First-party cookies are set by the website you are visiting. They can be session or persistent cookies and are used to improve your experience on that specific website. For example, they may store your language preferences or browsing history on that particular website.
• Third-party cookies (or external cookies):Third-party cookies are set by domains other than the one you are visiting. These cookies are often used for tracking and advertising purposes. For example, a website may use third-party cookies to track your browsing activity and show you targeted ads on other sites.

1. What are the different purposes of the cookies used on this website?

• Essential cookies:These cookies are necessary for the website to function properly and cannot be disabled in our systems.
• Performance cookies:These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functionality cookies:These cookies allow us to remember the choices you make on our site (such as your username, language, or region) and provide enhanced, more personal features.
• Targeting or advertising cookies:These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement, as well as to help measure the effectiveness of the advertising campaign.

1. How to control cookies

You have the right to choose whether to accept or decline cookies. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the site.

VIVACQUA SUISSE SA considers that you accept the use of cookies when you click on the "OK, I accept" option on the banner that appears when you visit our website or when you continue to use this website.

8. Third-Party Links and Widgets

Our website may include links to other online platforms, plug-ins, or other applications operated by third parties. These third-party sites have separate and independent privacy policies. VIVACQUA SUISSE SA has no responsibility or liability for the content and activities of these linked sites.

Our website includes social media features (such as Facebook, Instagram, LinkedIn, WhatsApp, Snapchat, Pinterest, TikTok, or X) that are integrated into our website. These features may collect your IP address, the page you are viewing on the site, and may place a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing them.

9. Newsletters (commercial emails)

If you would like to receive information about our services and other commercial communications such as event announcements, contests, and promotions, you can subscribe to our newsletter by providing your email address and name.

This data is stored by Google platforms.

You can unsubscribe at any time by clicking on this link: unsubscribe immediately.

10. Your rights

You have the right

• to request access to your personal data, to correct it, or to delete it
• to restrict or object to the processing of your personal data
• to withdraw your consent at any time with effect for the future and to the extent that the processing is based on consent
• to obtain a copy of your personal data.

VIVACQUA SUISSE SA reserves the right to limit your rights within the framework of applicable law.

11. Privacy Policy Change

VIVACQUA SUISSE SA may amend this privacy policy in cases where information is outdated or internal processes change. This page always displays the latest version of our data privacy policy.

Last update: October 30, 2023